"Create Work" from an activity
Can anyone explain how to "Create Work" from an activity with an example of detail steps?
We can use OOTB activities like svcaddworkobjet, add work but looking for configuration steps.
***Edited by Moderator Marissa to update Platform Capability tags****
Pegasystems Inc.
IN
Here are the steps below:
I think there are few possible ways to create a WO other than specifying it in flow rule to create work...
1 Flow-New
2 StartFlow
3 StartNewFlow
5 svcAddWorkObject
6 createWork
7 createWorkProcess
8 persistCase (in middle of flow, where it is initiated as a temporary workobject)
9 createTopCase
10 createWorkPage + AddWork
11 addChildwork
12 NewWork...
13. Work-.NewFromFlow
https://collaborate.pega.com/question/create-work-object-activity-help-agent
https://collaborate.pega.com/question/create-work-activity-launch-flow-work-object
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
You can use the "pxCreateTopCase" OOTB activity to create a case from the activity.
Please find the below screenshot for more details.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Could you please share where you are referring to this activity?
It could be CreateCase activity was run multiple times.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Did you check the tracer? I ran the same activity using Actions->Run, only one case is getting created for each run.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Found that the "CreateCase" activity is called twice, so 2 cases are created.
Please find the below screenshot for more details.
