Question
TD Bank Group
CA
Last activity: 19 Jun 2018 10:14 EDT
CPM Finish assignment / Submit Flow Action from Java Script
We have a requirement where from an Intent we create another work object, display it and submit the current intent.
The only way we could find to kind of do it is to create the work object as part of the post processing on the Intent and have another "dummy" assignment to the current user which displays a section with some javascript which opens the newly created work object using pega.desktop.openWorkByHandleReload and then submits the assignment.
I am able to easilly close the work item, but this won't finish the assignment. I tried using
doFormSubmit('pyActivity=FinishAssignment',this,'Submitting...',eve);
which submits the flow action, but it does not mark the intent as completed.
Is there a way to do this which would mark the Intent as Completed inside the current Interaction?
***Edited by Moderator Marissa to update categories***
Accepted Solution
TD Bank Group
CA
We got it working by using a "dummy" assignment sent to the current operator with an SLA of a few seconds which completes the assignment on its own and calling a close of the work object using javascript.
Pegasystems Inc.
US
Hello Patrick,
I'm not sure I 100% follow what you've constructed, but my guess is that your new item is in its own flow and when you switch over, the other is left on whatever assignment you left it on. You push the item through and never pick up the intent and push it forward. I'm not aware of an easy, OOTB way to do this via javascript. In fact, the more I think about it, openWorkByHandleReload will open the new item in the current section and in the current thread, right? So you definitely don't have the service item available anymore. I would expect pyWorkPage becomes your new item. This is really the wrong way to go about this. You'd probably be better off calling the activity RedirectAndRun to create the new item, which should give you a new thread context for it. I think then you get your own space in the UI, though it's been a long time since I've played with this sort of thing, so I'm sure I'm forgetting some key detail or other. But that's probably a better place to start.
Thanks,
Mike
Accepted Solution
TD Bank Group
CA
We got it working by using a "dummy" assignment sent to the current operator with an SLA of a few seconds which completes the assignment on its own and calling a close of the work object using javascript.