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Question

 Rajasekhar U (RajasekharU0829)
CGI

CGI
IN
RajasekharU0829 Member since 2013 102 posts
CGI
Posted: Mar 17, 2016
Last activity: Mar 28, 2016
Posted: 17 Mar 2016 0:10 EDT
Last activity: 28 Mar 2016 13:00 EDT
Closed

Connection dropdown values are not displaying in Remote Tracer

Hi,

It is working till last week. Yesterday, When I click on “Remote Tracer”, “Connection” dropdown is not having valuesRemote Tracer.jpg

Please guide to resolve the issue.

Thanks & Regards

U Rajasekhar

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System Administration

Posted: 8 years ago
Posted: 18 Mar 2016 15:51 EDT
Rowland Stilwell (rowlandstilwell_gcs)
PEGA
Sr. Director, Service Assurance and TAM
Pegasystems Inc.
US

Hello, What version of PRPC are you using looks like 5.X or 6.X? In the 5 series I this was populated via asyc request sent function getConnectionListXML in the html fragment coupled to the tracer window. I would turn on tracer and see if you see a request for something like the following: /.../PRTraceServlet?pzDebugRequest=GetConnectionList&pzXmlOnly=true HTTP/1.1 and see if there are any errors or a lack of presence. If nothing telling in the above your can put a debugger/breakpoint in the js for the function mentioned.

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Posted: 8 years ago
Posted: 21 Mar 2016 8:28 EDT
Rowland Stilwell (rowlandstilwell_gcs)
PEGA
Sr. Director, Service Assurance and TAM
Pegasystems Inc.
US

Hello, I would do the following: 1. Open fiddler 2. Launch the tracer and the option for remote tracing 3. Search for "GetConnectionList" and see if you see a request like the following /.../PRTraceServlet?pzDebugRequest=GetConnectionList&pzXmlOnly=true HTTP/1.1 4. If the response is anything but 200 take a screen shot and provide. (save off for reference) ___ 1. After this sequence review prpc logs see if you see any database related or HTML (stream errors) anything including GetConnectionList would certainly be of interest. Capture a screen shot of anything that looks interesting. Scrub any sensetive information and post the screenshots.

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