Question
Infosys Ltd
IN
Last activity: 8 Jul 2018 3:45 EDT
Configuring Correspondance
Hello All,
I was trying to do the exercise for the lesson regarding "Configuring Correspondance", although I was successful in getting the "Welcome" mail attachment but the attachement is not opening. Can you please help me with that.
Infosys
IN
Hi,
Small clarification, have you attached any item with correspondence that you are unable to open? or after correspondence is attached to Work item, which you are not able to open ?
If second point is correct then check the tracer or UI screen if you see any error and investigate from there ?
if none of the possibility is true then give more detail about how you send the correspondence ?
Rajesh
Infosys Ltd
IN
Hi Rajesh
It was the browser issue. Thanks for the prompt reply.
Bits in Glass
IN
Hi Prateek,
It could be the issue with your browser. Check the browser compatibility. Pega is mostly compatible with Internet Explorer. If you still face this issue try clearing the cache..
Infosys Ltd
IN
Hi Rakesh
Ya it worked on Internet explorer. I was trying on Chrome earlier.
Thanks a lot
Incessant Technologies
US
please also check the attachment format.
Infosys Ltd
IN
Hi there
It was the browser issue. Thanks for the prompt reply.