Question
Closed
Configure Agents to run only on Business Days
We have a requirement to run Agents only on Business Days. For example, the agent should not run on Christmas. Is there a way to achieve it without writing logic in the Agent Activity to exit the Activity if it is a Business Holiday.
***Edited by Moderator: Lochan to update platform capability tags***
Posted: 5 years ago
Pegasystems Inc.
IN
Work Around :
Build a calendar with the holidays configured.. In the agent activity in the first step check if the current day is the holiday than exit the activity otherwise execute the remaining steps
Posted: 5 years ago
Canadian Imperial Bank of Commerce
Canadian Imperial Bank of Commerce
CA
Thank you for taking time to answer my question. We are already following that approach. But I was thinking it would good if the agents schedule could make the consideration of Business Holidays.