Question
Charles Schwab
US
Last activity: 14 Dec 2015 11:31 EST
Concerns about lots of work groups?
Hi,
We have a requirement that suggests having somewhere between 40 and 50 workgroups within a single application. Has anyone had such a requirement? And if so, are there issues that came up? And even if not, any immediate concerns?
Thanks,
Tod
Accepted Solution
Pegasystems Inc.
US
Hello Todd,
I have not had a similar requirement but when reviewing an OOTB PegaRules application I observe 100+ workgroups so I wouldn't see a reason why your requirement would be much different than being delivered OOTB.
Pegasystems Inc.
JP
Can you tell a bit more about the requirement ?
My gut feeling is having 40 ~ 50 work groups for a single application is not normal.
Are you thinking about using the workgroup to segregate the data that belongs to different organizations that are sharing single pega application which is operated something like SaaS?
If yes, consider multi-tenanted architecture for the sake of better data security.
Charles Schwab
US
Hi,
Sure - we have an enterprise application that needs to route and distribute work. Each of the teams is split up into groups of approximately 12 people, who serve specific customers. The requirements state that the team should see their dashboard for 'their' work, and only their work. And, since reporting is based upon work groups, this would definitely be the easiest way to fulfill the business need.
That is what brings up the question, because I have only heard of one other Pega application that had this type of organizational structure.
Thanks,
Tod
Updated: 21 Nov 2015 7:40 EST
Pegasystems Inc.
JP
It sounds quite legitimate for defining a work group for each team in your case.
I have to admit that I am a fish in a small pond and it is the reason that I felt it's unusual to define so many work groups.
Accepted Solution
Pegasystems Inc.
US
Hello Todd,
I have not had a similar requirement but when reviewing an OOTB PegaRules application I observe 100+ workgroups so I wouldn't see a reason why your requirement would be much different than being delivered OOTB.
Pegasystems Inc.
US
Workgroups are often used as filters for places where operators are prompted for, so you'll improve performance on those prompts with less choices to bring back.
Charles Schwab
US
Ken,
There is the thing, this is exactly what we need to do. The LOB is divided into about 45 teams, and each team wants the portal to be filtered to see just their work.
Regards,
Tod
Cognizant
US
Hi Todd
We have created 30+ work groups in our application based on the CCP nature of work. We have not faced any issues so far.
Having multiple work groups will help in filtering the work baskets for a user. I think this will reduce a lot of maintenance work for future changes.
Also I would agree with Ken comments.