Question
Thryve Digital Health LLP
Thryve Digital Health LLP
IN
Thryve Digital Health LLP
Posted: Oct 12, 2022
Last activity: Jan 12, 2023
Last activity: 12 Jan 2023 12:30 EST
Solved
com.pega.pegarules.pub.PRRuntimeException: Failed to find instance JS-FW-SBSFW-Work-SI.TradingListViewExcelData of type Rule-Obj-H
Message:com.pega.pegarules.pub.PRRuntimeException: Failed to find instance JS-FW-SBSFW-Work-SI.TradingListViewExcelData of type Rule-Obj-HTML.
There is an agent which will run on a weekly basis. We got this exception only one particular week and it is running successfully now and not getting this error.
So, Why this agent has failed only one particular week?
***Edited by Moderator Marije to change type from Pega Academy to Product***
Accepted Solution
Posted: 2 years ago
Updated: 1 year ago
Updated: 12 Jan 2023 12:30 EST
MOD
Pegasystems Inc.
GB
@SaikrishnaK7199 it sounds like you are after a root cause analysis. Did you investigate your logs leading up to this issue?
Did you check the forum for occurances of "Failed to find instance" "Rule-Obj-HTML"?
Failed to find instance @baseclass.SSO-Web-Redirect of type Rule-Obj-HTML.
If the issue occurs again you may need to log a support incident and provide them with the full logs for further investigation.