Question
Citizens Bank
Citizens Bank
US
Citizens Bank
Posted: Aug 27, 2018
Last activity: Aug 28, 2018
Last activity: 28 Aug 2018 5:36 EDT
Closed
com.pega.apache.axis2.AxisFault: Read timed out
In the PegaRULES logs we are getting this error and we have a connector which interacts with filenet application. Please suggest
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In the PegaRULES logs we are getting this error and we have a connector which interacts with filenet application. Please suggest
DCM:02.01.01] (Axis2.Rule_Connect_SOAP.Action) ERROR dcm.gslb.internal.citizensbank.com| Proprietary information hidden|Rule-Connect-SOAP.PRFT-ECM-Int-P8MTOM-FNCEWS40Service-.ExecuteChanges D101032 - SOAP service failed
com.pega.apache.axis2.AxisFault: Read timed out
at com.pega.apache.axis2.AxisFault.makeFault(AxisFault.java:430)
at com.pega.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:197)
at com.pega.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:75)
at com.pega.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:411)
at com.pega.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:233)
at com.pega.apache.axis2.engine.AxisEngine.send(AxisEngine.java:445)
at com.pega.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:406)
at com.pega.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
at com.pega.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
at com.pegarules.generated.activity.ra_action_invokeaxis2_193fa9120768eb79ca98edcd3b1c9c9a.step15_circum0(ra_action_invokeaxis2_193fa9120768eb79ca98edcd3b1c9c9a.java:4965)
at com.pegarules.generated.activity.ra_action_invokeaxis2_193fa9120768eb79ca98edcd3b1c9c9a.perform(ra_action_invokeaxis2_193fa9120768eb79ca98edcd3b1c9c9a.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.step8_circum0(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:1032)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.perform(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:189)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_savedocumentcontent_eaf325f3c8d53d918c538ffceb2881ee.step50_circum0(ra_action_savedocumentcontent_eaf325f3c8d53d918c538ffceb2881ee.java:3421)
at com.pegarules.generated.activity.ra_action_savedocumentcontent_eaf325f3c8d53d918c538ffceb2881ee.perform(ra_action_savedocumentcontent_eaf325f3c8d53d918c538ffceb2881ee.java:1098)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10454)
at com.pegarules.generated.activity.ra_action_pysavefilecontent_8e15b92d36e3258c27d3d426a35795f9.step10_circum0(ra_action_pysavefilecontent_8e15b92d36e3258c27d3d426a35795f9.java:832)
at com.pegarules.generated.activity.ra_action_pysavefilecontent_8e15b92d36e3258c27d3d426a35795f9.perform(ra_action_pysavefilecontent_8e15b92d36e3258c27d3d426a35795f9.java:251)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngineUtilImpl.runActivity(ChainingEngineUtilImpl.java:225)
at com.pega.pegarules.exec.internal.declare.infengine.TriggerImpl.evaluateNetworks(TriggerImpl.java:307)
at com.pega.pegarules.data.internal.access.DatabaseImpl.performTriggers(DatabaseImpl.java:12763)
at com.pega.pegarules.data.internal.access.Saver.performTriggers(Saver.java:688)
at com.pega.pegarules.data.internal.access.Saver.saveDeferred(Saver.java:377)
at com.pega.pegarules.data.internal.access.DatabaseImpl.saveDeferred(DatabaseImpl.java:4832)
at com.pega.pegarules.data.internal.access.DatabaseImpl.saveDeferred(DatabaseImpl.java:4816)
at com.pegarules.generated.activity.ra_action_attachtowork_e1743b426c23df3462b4b21f1b96e7f3.step9_circum0(ra_action_attachtowork_e1743b426c23df3462b4b21f1b96e7f3.java:1089)
at com.pegarules.generated.activity.ra_action_attachtowork_e1743b426c23df3462b4b21f1b96e7f3.perform(ra_action_attachtowork_e1743b426c23df3462b4b21f1b96e7f3.java:221)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10454)
at com.pegarules.generated.activity.ra_action_addencloseddocforfinalletter_4afab8450608f4106d958e8a3b1ea722.step5_circum0(ra_action_addencloseddocforfinalletter_4afab8450608f4106d958e8a3b1ea722.java:1113)
at com.pegarules.generated.activity.ra_action_addencloseddocforfinalletter_4afab8450608f4106d958e8a3b1ea722.perform(ra_action_addencloseddocforfinalletter_4afab8450608f4106d958e8a3b1ea722.java:156)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10454)
at com.pegarules.generated.activity.ra_action_addencloseddoc_5cdde8a1316f70c16317927ab9e320f4.step1_circum0(ra_action_addencloseddoc_5cdde8a1316f70c16317927ab9e320f4.java:412)
at com.pegarules.generated.activity.ra_action_addencloseddoc_5cdde8a1316f70c16317927ab9e320f4.perform(ra_action_addencloseddoc_5cdde8a1316f70c16317927ab9e320f4.java:69)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10454)
at com.pegarules.generated.activity.ra_action_generatelettertemplate_883a31aa425073f9244f73301bfdf413.step28_circum0(ra_action_generatelettertemplate_883a31aa425073f9244f73301bfdf413.java:2239)
at com.pegarules.generated.activity.ra_action_generatelettertemplate_883a31aa425073f9244f73301bfdf413.perform(ra_action_generatelettertemplate_883a31aa425073f9244f73301bfdf413.java:525)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10454)
at com.pegarules.generated.activity.ra_action_generatefinalletter_c375ff0ca133900c0fa7e9c233dfe282.step1_1_circum0(ra_action_generatefinalletter_c375ff0ca133900c0fa7e9c233dfe282.java:318)
at com.pegarules.generated.activity.ra_action_generatefinalletter_c375ff0ca133900c0fa7e9c233dfe282.step1_0_circum0(ra_action_generatefinalletter_c375ff0ca133900c0fa7e9c233dfe282.java:270)
at com.pegarules.generated.activity.ra_action_generatefinalletter_c375ff0ca133900c0fa7e9c233dfe282.perform(ra_action_generatefinalletter_c375ff0ca133900c0fa7e9c233dfe282.java:81)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.onchange.ra_action_generatefinalletters_ab33429008c2eac729b92e6032b55cfa.perform(ra_action_generatefinalletters_ab33429008c2eac729b92e6032b55cfa.java:89)
at com.pega.pegarules.session.internal.mgmt.Executable.doAction(Executable.java:3180)
at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngineUtilImpl.runActivity(ChainingEngineUtilImpl.java:227)
at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngine.processVariableChanges(ChainingEngine.java:1027)
at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngine.forceFeedProcessVariableChanges(ChainingEngine.java:524)
at com.pega.pegarules.exec.internal.declare.infengine.InferenceEngineImpl.invokeForwardChaining(InferenceEngineImpl.java:592)
at com.pega.pegarules.exec.internal.declare.infengine.InferenceEngineImpl.forwardChain(InferenceEngineImpl.java:637)
at com.pega.pegarules.exec.internal.declare.infengine.InfEngUtilsImpl.forwardChain(InfEngUtilsImpl.java:885)
at com.pega.pegarules.exec.internal.declare.infengine.InfEngUtilsImpl.forwardChain(InfEngUtilsImpl.java:914)
at com.pegarules.generated.activity.ra_action_queuefinalletter_dd6e21a374c91b8ef7c70611477d607b.step23_circum0(ra_action_queuefinalletter_dd6e21a374c91b8ef7c70611477d607b.java:2238)
at com.pegarules.generated.activity.ra_action_queuefinalletter_dd6e21a374c91b8ef7c70611477d607b.perform(ra_action_queuefinalletter_dd6e21a374c91b8ef7c70611477d607b.java:457)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.flow.ra_action_generateletter_b2d5253cf21ede1a7122df50ddb4c877.RunTaskActivity(ra_action_generateletter_b2d5253cf21ede1a7122df50ddb4c877.java:8336)
at com.pegarules.generated.flow.ra_action_generateletter_b2d5253cf21ede1a7122df50ddb4c877.Task_Utility2_circum0(ra_action_generateletter_b2d5253cf21ede1a7122df50ddb4c877.java:3333)
at com.pegarules.generated.flow.ra_action_generateletter_b2d5253cf21ede1a7122df50ddb4c877.perform(ra_action_generateletter_b2d5253cf21ede1a7122df50ddb4c877.java:669)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.StartFlow07_10_01(StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.java:167)
at com.pegarules.generated.StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.invoke(StartFlow_071001_pHqeTXSalkhabVGTYNWp6A.java:76)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8790)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_procom_flow.StartFlow(pega_procom_flow.java:605)
at com.pegarules.generated.activity.ra_action_completeassignment_c4924c3a539b9dc8e35e3d8ccbe473dd.step24_circum0(ra_action_completeassignment_c4924c3a539b9dc8e35e3d8ccbe473dd.java:2382)
at com.pegarules.generated.activity.ra_action_completeassignment_c4924c3a539b9dc8e35e3d8ccbe473dd.perform(ra_action_completeassignment_c4924c3a539b9dc8e35e3d8ccbe473dd.java:517)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.callActivity07_10_01(callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.java:122)
at com.pegarules.generated.callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.invoke(callActivity_071001_KhcknoEKbSvWlpqH0tlTMw.java:82)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8790)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_rules_utilities.callActivity(pega_rules_utilities.java:1432)
at com.pegarules.generated.activity.ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.step18_circum0(ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.java:1754)
at com.pegarules.generated.activity.ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.perform(ra_action_performflowaction_cc66ac9b214b3cec592f3634031988bc.java:382)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10454)
at com.pegarules.generated.activity.ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.step10_circum0(ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.java:1435)
at com.pegarules.generated.activity.ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.perform(ra_action_finishassignment_d0045083e1b45f7e2330fe3464a87513.java:229)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:641)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:435)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3252)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:384)
at sun.reflect.GeneratedMethodAccessor143.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1188)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:926)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:811)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:330)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:839)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor96.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:238)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:485)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:290)
at sun.reflect.GeneratedMethodAccessor142.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:265)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1071)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:914)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1864)
Caused by:
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:164)
at java.net.SocketInputStream.read(SocketInputStream.java:134)
at com.ibm.jsse2.a.a(a.java:244)
at com.ibm.jsse2.a.a(a.java:35)
at com.ibm.jsse2.qc.a(qc.java:189)
at com.ibm.jsse2.qc.a(qc.java:513)
at com.ibm.jsse2.e.read(e.java:15)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:247)
at java.io.BufferedInputStream.read(BufferedInputStream.java:266)
at com.pega.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
at com.pega.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
at com.pega.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
at com.pega.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.readLine(MultiThreadedHttpConnectionManager.java:1374)
at com.pega.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1833)
at com.pega.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1591)
at com.pega.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:996)
at com.pega.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
at com.pega.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at com.pega.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.pega.apache.axis2.transport.http.AbstractHTTPSender.executeMethod(AbstractHTTPSender.java:629)
at com.pega.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:193)
... 147 more
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Posted: 6 years ago
PEGA
Pegasystems Inc.
PL
Could you check that connection between endpoints is ok ?
Check using telnet or nc that you can establish connection on requested ip:port
Posted: 6 years ago
PEGA
Pegasystems Inc.
IT
It looks like the timeout occurred while waiting for a response.
It could be that the remote endpoint didn't returned in a timely fashion or the connection was silently dropped by a network element.
Please monitor the frequency and the amount of these issues.
You can increase the response timeout if the issue is sporadic and it's caused by the a large attachment or an overloaded endpoint.