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 Jessie Angelo Lee (JessieAngeloL) Procter & Gamble
Procter & Gamble
PH
JessieAngeloL Member since 2020 2 posts
Procter & Gamble
Posted: December 9, 2020
Last activity: January 12, 2021
Posted: 9 Dec 2020 5:44 EST
Last activity: 12 Jan 2021 13:59 EST
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Chatbot In App Studio

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Hi!

 

I've used the App Studio in creating a straight-forward chatbot. However, my programmed responses are already piling up. I have 2 questions in mind:

1) Is there a method to group responses into folders so that my response command window will look neat and organized? 2) Is there a capability in APP STUDIO to just upload an excel with the predetermined answers instead of manually inputting the answer to questions one by one?

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, update platform capability tag***
Pega Platform App Studio Manufacturing Experience Designer
Jessie Angelo Lee
Posted: 2 years ago
Posted: 12 Jan 2021 13:59 EST
Schuyler Perry (perrs) PEGA Product Manager, Customer Service Digital
Pegasystems Inc.
US
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Hi @JessieAngeloL,

1) The best approach for organizing responses is to follow a naming convention and use a prefix in the 'response command'  (e.g. ProductInquiry_ ). From here, you can do a private edit of the pzCommands section and enable sorting on the 'Response Command' column. This will allow you to sort the response commands in your channel alphabetically.  2) We currently don't have a method for the bulk uploading of chatbot responses.  

 

Thanks,

-Skye

Jessie Angelo Lee

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