change stage from child to parent
hello everyone i have a problem i have a parent case and a child case when the user go to child case i want to change stage from the child to parent stage ,but i don't know how .i've try some oob activities to close the child case like pxForceCaseClose and then change stage smart shape but it doesn't work.could anyone tell me another approach please
***Updated by Maryrita, moderator: moved to Product Support from Applications***
***Updated by Moderator: Marissa to update categories***
Pegasystems Inc.
US
Hi,
How is the relationship beween parent and child set?
If the parent is waiting at one assignment, when the child is resolved then AllCoveredResolved ticket is raised by the child which resumes the parent flow.
Ernst & Young
SV
well i have a parent case and in a specific stage it create multiples child cases and from every single child case i want to have the option of return into a specific stage of the parent case
Pegasystems Inc.
FR
Hello,
I have so many questions. I guess I would agree with Susan, it is important to know where is the parent case pending at this point and also are you closing this child when you want to go back to the Parent ? What is going one with the other childs then ?
Areteans Technologies
AU
When moving to child case put the parent case to unassigned workbasket. Now in child case open the parent case and acquire lock on it and change to desired stage, while changing the stage you can check finish all unfinished assignment checkbox for child case.
Accepted Solution
Wipro
US
Hello , I had similar requirement, I had to move parent case in bifferent directions based on Child Status.
I used Split Join and pyWaitForCase ( wait for child case status). By this I could wait for multiple child case status and on parent flow resume do the change stage. Hope this help.
SINARMASMSIGLIFE
ID
hi saumenb2,
can you give me a detailed explanation , how to use Split Join and pyWaitForCase ?
Ernst & Young
SV
thanks for your help