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Question

 Sudip Pandey (Sudip Pandey)
Cognizant

Cognizant
CA
Sudip Pandey Member since 2013 10 posts
Cognizant
Posted: Jan 14, 2018
Last activity: Jan 15, 2018
Posted: 14 Jan 2018 13:55 EST
Last activity: 15 Jan 2018 1:34 EST
Closed

Change Assignment Urgency Value within activity

I need to decrease the Assignment urgency value from the Escalation activity, How to achieve the same?

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Low-Code App Development

Posted: 8 years ago
Posted: 15 Jan 2018 1:19 EST
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Senior Manager, Technical Support, Stability and Reliability
Pegasystems Inc.
IN

Hi Sudip,

Can you try setting/adjusting appropriate/negative value to  pyUrgencyWorkAdjust .

Regards,
Ujjwal

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Posted: 8 years ago
Posted: 15 Jan 2018 1:34 EST
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

You can use of property  Assign-.pyUrgencyAssignAdjust to adjust the urgency values .

For more information please go through below article

https://community.pega.com/sites/default/files/help_v72/procomhelpmain.htm

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You can use of property  Assign-.pyUrgencyAssignAdjust to adjust the urgency values .

For more information please go through below article

https://community.pega.com/sites/default/files/help_v72/procomhelpmain.htm

Thanks,

Arun


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