Question
Aaseya
IN
Last activity: 4 Sep 2025 7:59 EDT
Cases created from DXAPI are not getting locked
We have configured Case with Pessimistic lock, however when user creates case using DXAPI, case is not getting locked by the respective operator.
As per below article, it looks even if we configure a pessimistic case lock in a DX API, the case lock will behave like an optimistic case lock where multiple users can access the case simultaneously.
https://docs.pega.com/bundle/dx-api/page/platform/dx-api/supported-features-case-locking.html
Is there any suggested way for maintaining the case locks, specially in Workqueue where all the users are able to access the case using DXAPI?
Pegasystems Inc.
US
@RahulBilove check if your jwt token has a psync_id using https://www.jwt.io/ - if not - you need to make sure that you are using authoring code with a public grant flow to get the psync_id in the token - this is needed to support locking.
