@Mayurk33

• Start with Remote Case Type if:

  • You're working within the same Pega instance or network.

  • You want to keep things low-code and easy to manage.

  • Future divisions will also be using Pega.

• Use DX API if:

  • You're planning for external or custom UI consumption.

  • You expect cross-system or cross-cloud interaction.

  • You need more control over how assignments are rendered or handled in App A.

Regards,

Chandra Kanth B.

@Mayurk33

DX API is the recommended approach, there are a vast number of DX APIs available to process cases remotely from another application.

@Mayurk33 In Pega 24.2, if you want to create a case in another application (B) and allow users from your current application (A) to work on its assignments, both Remote Case Types and DX API are valid options. Remote Case Type is the recommended approach when you want to create and manage a case from another application without deep customization Pega manages the connection, case creation, and data synchronization automatically, and it’s easier for business users to maintain. DX API, on the other hand, is suitable if you need more flexibility or integration with external systems or custom UI, but it requires more development effort. Since you're working within Pega applications and want to display and update assignments, Remote Case Type is preferred for simplicity, maintainability, and seamless assignment handling. Always check performance impact, data security, and authentication when choosing.