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Question

 febry lim (febry lim)
asuransi sinarmas
IT Manager
asuransi sinarmas
ID
febry lim Member since 2015 30 posts
asuransi sinarmas
Posted: Apr 25, 2018
Last activity: Apr 25, 2018
Posted: 25 Apr 2018 4:34 EDT
Last activity: 25 Apr 2018 8:16 EDT
Closed

Case Missing and Cannot be open

Hi, we have issued with case where our case cannot be opened, when we check it on pc_assign_worklist and pc_assign_workbasket. the case is nowhere to be found .

attached is the error message when we tried to open the case from administrator login .

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Case Management

Posted: 6 years ago
Posted: 25 Apr 2018 8:16 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

You can click the 'Repair This Assignment' button to try fixing the broken assignment. To determine how it got into a bad state, I would start by reviewing the work object history to see what steps led up to the error. You can also check the pxFlow data on pyWorkPage to see where the work object expects to be at this point.

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