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Question

 vinoth kumar (vinoth_kumar)
Tech Mahindra
Senior System Architect
Tech Mahindra
US
vinoth_kumar Member since 2018 11 posts
Tech Mahindra
Posted: Jun 14, 2020
Last activity: Jun 16, 2020
Posted: 14 Jun 2020 3:10 EDT
Last activity: 16 Jun 2020 1:33 EDT
Closed
Solved

Case ID Generation

Hi,

Case ID is not getting generated in sequence. For example when I create a new Case type today And create cases with prefix set to "C-" then today's cases are in sequence such as "C-1", "C-2", "C-3"...   

But When I create the same case tomorrow the Case ID starts from "C-1001" and the next case as "C-1002" and goes on. For the next day after tomorrow case Id starts with "C-2001" and goes on.

I didn't do any customization in Case ID generation. Could anyone explain why this is happening and how can I resolve this to follow normal sequence irrespective of day of creation .

Thanks in advance.

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Pega Platform 8.4
Pega Platform
Pega Platform
Case Management

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 14 Jun 2020 5:47 EDT
Updated: 16 Jun 2020 1:33 EDT
Saikat Chakrabortty (chaks14)
PEGA
Lead System Architect
Pegasystems Inc.
IN

This is an enhancement done in pega 8.3 version to generate case id faster. Please refer the below link for more details.

https://community.pega.com/knowledgebase/articles/whats-new-pega-platform/increase-performance-work-id-generation-83

I have not tried but I think if you change idGenerator/defaultBatchSize DSS to 1, it might fix your problem.

 

-Saikat

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