I have a requirement to give the ability for Claimants or Clients(or Claimant Employer) to raise an incident with some set of questions(self service portal) without phone call to get the service with certain risks/restrictions keeping in mind.

1. Without exposing the Pega Claims Application to the web intake user who can be a Claimants & Clients(or Claimant Employer)

2. Consider there is an another application(non pega) which is accessible to Claimants or Clients(or Claimant Employer)

3. Embedding Pega as an IAC component in that external application, is it a good approach in terms of security, reusing process flows, specialization basing on type of web user

What are possible best approaches to build the self service portal for Claimants or Clients(or Claimant Employer) taking above things into consideration.

Thanks,

Raja