Hey everyone,

So my scenario is this one:

I have an extract rule that's being called by a Java piece in an agent, and this generates the BIX report of my Case instance + the needed fields. So, is there a way to make this Extract Rule scalable for the business? What I mean is that, if they want to add any other field to the extract rule we need to actually leave the extract rule open in order for the business to modify it.

Is there any other way to have a scalable BIX report while avoiding leaving that extract-rule open?

Thanks!