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Question

 Kumar Sourabh (Sourabh)
Capgemini
Lead System Architect
Capgemini
SE
Sourabh Member since 2012 22 posts
Capgemini
Posted: Dec 18, 2015
Last activity: Apr 14, 2017
Posted: 18 Dec 2015 6:44 EST
Last activity: 14 Apr 2017 6:57 EDT
Closed
Solved

Background Agent to pull work from workbasket and assign to caseworker based of their skill ,bandwidth etc.

I have a below requirement.

Background Agent to pull work from workbasket and assign to caseworker based of their skill ,bandwidth etc.

I need the approach for this implementation.

***Updated by moderator: Lochan to add Categories***

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Case Management

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