Question
Cognizant Technology Solutions Corporation
IN
Posted: Jan 2, 2023
Last activity: Jan 5, 2023
Last activity: 5 Jan 2023 6:24 EST
Closed
Assignment status value is showing different than the status inside the S case
When we click and see the workbasket list it shows pending-Contact Center (Assignment status) at the same time when i click and open the case it is like Resolved-Completed(Work Status).
Can anyone help me how we can change the Assignment status to the proper one.