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Question

 Lakshmi Priya K (Lakshu)
Deloitte
Consultant
Deloitte
IN
Lakshu Member since 2021 6 posts
Deloitte
Posted: Jan 2, 2023
Last activity: Jan 5, 2023
Posted: 2 Jan 2023 4:02 EST
Last activity: 5 Jan 2023 6:24 EST
Closed

Assignment status value is showing different than the status inside the S case

When we click and see the workbasket list it shows pending-Contact Center (Assignment status) at the same time when i click and open the case it is like Resolved-Completed(Work Status).

 

Can anyone help me how we can change the Assignment status to the proper one.

 

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Pega Platform 8.6.5
Case Management
Healthcare and Life Sciences
System Architect

Posted: 2 years ago
Posted: 2 Jan 2023 4:14 EST
Bhanu Prakash G (BhanuPrakash_G)
JPMC
Associate
JPMC
IN

@Lakshu  Ideally we set work status to Resolved-* when the work is completed and there are no open assignments. 

The assignment status is maintained on property pyAssignmentStatus on newAssignPage , write a activity to open that particular assignment on to a temp page do a property-set on pyAssignmentStatus to required value and finally do an obj-save(writenow).

 

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