Assignment is being worked by unassigned user due to same pzInsKey(newAssignPage) in process flow which have multiple assignment
In a process flow, we have multiple assignments.
1. I have worked on first assignment by picking it from my worklist.
2. Second assignment got routed to my other team member. But still I can see this case in my worklist because I didn't refresh 'My Work'.
3. I have clicked on that case from my work list and I was able to work on it and able to submit it successfully. I didn't see any error message because the pzInskey of that assignwl instance is same for both assignments because of same flow.
So I need to know how to handle this issue.
***Edited by Moderator Marije to add Capability tags***
JPMC
IN
@KiranmaiK Have you checked the access of Assign-Worklist (AROs) if they are limited and if yes then what condition is being used.
NCS Pte. Ltd
SG
Hi @KiranmaiK: You can restrict this by multiple ways based on your implementation.
- You can update the canperform when rule to make sure one user cannot work on worklist items from others (Note: default config for users is this. please check if this is overridden0
- Add security configurations in the flow action security tab
Thanks.
Virtusa-Polaris
IN
Users are having Manager accessgroup and in access roles, for Assign- class we have CanPerform when rule for read instances and '5' for write instances. At run time 'CanPerform' when rule is returning 'true' while opening the case from MyWork because for manager accessgroup roles, for Work- class we have Perform privilege which is playing a role in returning true value for 'CanPerform' when rule.
So we need to handle it in other way. Please suggest.
Virtusa-Polaris
IN
Users are having Manager accessgroup and in access roles, for Assign- class we have CanPerform when rule for read instances and '5' for write instances. At run time 'CanPerform' when rule is returning 'true' while opening the case from MyWork because for manager accessgroup roles, for Work- class we have Perform privilege which is playing a role in returning true value for 'CanPerform' when rule.
So we need to handle it in other way. Please suggest.