Assigning work based on availability
Workgroups W1, W2 belong to Unit U1
Based on email, I need to initiate a work and assign it to an operator (from W1 or W2) based on availability.
Problem is assigning to an available operator
Items tried :
ToLeveledGroup -- accepts only one parameter for workgroup
ToSkilledWorkbasket after giving a common workbasket to all the operators -- This gets assigned to the workbasket. User needs to do getNextWork in order to claim it.
Can someone pls suggest a solution on this.
***Edited by Maryrita:Moderator, moved to Product Support from Pega Academy***
***Updated by Moderator: Marissa to update categories***