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Question

 swetha guthula (swethag2)
Virtusa PVT Ltd

Virtusa PVT Ltd
IN
swethag2 Member since 2017 3 posts
Virtusa PVT Ltd
Posted: Aug 8, 2017
Last activity: Sep 8, 2017
Posted: 8 Aug 2017 7:36 EDT
Last activity: 8 Sep 2017 7:54 EDT
Closed
Solved

Archiving Open /in progress Work Object

Hi,

Through Purge/Archive wizard we can Archive Resolved work Objects.

Is there any way to archive the "In-progress" Work object. Could you please let me know.

Thanks,

Swetha

***Updated by moderator: Lochan to add Categories***

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Dev/Designer Studio
Case Management

Accepted Solution

Posted: 7 years ago
Posted: 8 Aug 2017 9:40 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Swetha,

Purge and Archive process is very complicated which purges the work objects based on some criteria like Resolved, Aged and belongs to selected class groups. It also purges dependent objects associated to work objects like Links, Attachments, History, Child cases.

If your requirement is to Purge and Archive the un-resolved work objects then you need to be very careful in your implementation as it is going to delete the work objects with proper archive of complete data.

If your requirement is just to archive the un-resolved work objects without Purge/Delete then you can create a Rule-Admin-Product rule through which you can archive the un-resolved work objects using "Class instances to include" section with Listview filter and When filter. Using these filters you can perform the archive of the un-resolved work objects.

Reference screenshot attached.

Regards

Mahesh 

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Posted: 7 years ago
Posted: 8 Aug 2017 8:59 EDT
Kautuk Shet (KautukS17060401)
Virtusa Consulting UK

Virtusa Consulting UK
GB

Hi,

There is no OOTB feature or wizard to archive the in progress cases. You will need to implement this one specific to your application.

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Accepted Solution

Posted: 7 years ago
Posted: 8 Aug 2017 9:40 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Swetha,

Purge and Archive process is very complicated which purges the work objects based on some criteria like Resolved, Aged and belongs to selected class groups. It also purges dependent objects associated to work objects like Links, Attachments, History, Child cases.

If your requirement is to Purge and Archive the un-resolved work objects then you need to be very careful in your implementation as it is going to delete the work objects with proper archive of complete data.

If your requirement is just to archive the un-resolved work objects without Purge/Delete then you can create a Rule-Admin-Product rule through which you can archive the un-resolved work objects using "Class instances to include" section with Listview filter and When filter. Using these filters you can perform the archive of the un-resolved work objects.

Reference screenshot attached.

Regards

Mahesh 

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