An app processes insurance claims. Some claims require additional information from the claimant. How to create a flow to request and capture this information?
An application processes insurance claims. Some claims require additional information from the claimant. How to create a flow to request and capture this information?
How can I achieve this scenario?
Thanks in Advance.
Accepted Solution
Updated: 27 Jun 2024 12:50 EDT
Maantic Inc
IN
You can move the process to an alternate stage where the claimant will input additional details. You can even do it in the same stage by forking via a decision shape and assigning to the claimant, or even call a subflow and do a similar thing. It ultimately depends on your requirement.
Infosys Limited
IN
You can make use of local actions like (flow wise, case wide, stage wide, assignment wise) and capture the additional info.
Accepted Solution
Updated: 27 Jun 2024 12:50 EDT
Maantic Inc
IN
You can move the process to an alternate stage where the claimant will input additional details. You can even do it in the same stage by forking via a decision shape and assigning to the claimant, or even call a subflow and do a similar thing. It ultimately depends on your requirement.