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Question

 vineela narukulla (vineelan6323) ANZ vineela narukulla
ANZ
IN
vineelan6323 Member since 2021 8 posts
ANZ
Posted: Dec 30, 2015
Last activity: Apr 14, 2017
Posted: 30 Dec 2015 4:24 EST
Last activity: 14 Apr 2017 6:51 EDT
Closed

in agents standard mode aqm will take for queing,in advanced how we will approach for this

in agents standard mode aqm will take for queing,in advanced how we will approach for this

***Updated by moderator: Lochan to add Categories***

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Data Integration

Posted: 8 years ago
Posted: 2 Jan 2016 6:13 EST
Divakar Vadivelu (Tommy) Lead Consultant
Virtusa Software Services Pvt Ltd
IN

Hi,

You can use QueueForAgent Method to achieve the Queuing functionality if the agent mode as Advanced.

First of all, Please find the below URLs to know about below the queuing the WO

1. How Agent Queue works for three modes, i.e. Legacy, Standard and Advanced - https://docs-previous.pega.com/system-administration/how-agent-queues-work

2. How to enter items into an agent queue - https://docs-previous.pega.com/system-administration/how-enter-items-agent-queue

3. More details about Queue for Agent Method functionality - https://docs-previous.pega.com/about-queue-agent-method

4. Lock issue occur when Queue Agent running on Multinodes - https://community.pega.com/support/support-articles/advanced-agent-hitting-lock-collisions-queue-items

Hope the above URLs will help you based on your requirement.

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