Agent dequeue items
Hello,
I have an agent which dequeues items.
I put a flag on the beginning of the activity run by the agent.
When the flag is set to true, my requirement is :
When the agent runs, I want it does not dequeue the item.
OR
Dequeue the item and requeue it immediately on Scheduled status. (rollback ?)
In attachment activity doing the queue.
I try to set an Activity-Set-Status to "Fail" in the activity run by the agent in order to rollback the dequeue, but the item goes to broken process, and I want it to go to Scheduled.
Thanks for any help,
Adel
***Edited by Moderator Marissa to update platform capability tags****
Accepted Solution
Sopra Steria Group SA
FR
The solution : Keep exactly the same context.
In the activity which enqueue items, i do a page copy from Primary to FalconPartyMgtEventQueuePage.FalconEventContent.
Then call Queue-For-Agent method with page (context) FalconPartyMgtEventQueuePage
(See attachment Enqueue.PNG)
In the agent activity which dequeue items, I recreate the same context as the activity which enqueue.
So I do a Page-Copy from Primary.FalconEventContent to RequeuePartyMgtPage.FalconEventContent
After that I call the Queue-For-Agent method with context RequeuePartyMgtPage.
(See attachment Requeue.PNG)
Note that I set a MinimumAgeForProcessing to 1 sec, otherwise the agent dequeue immediately so we need this 1 sec.
After that, items are automatically requeue after dequeue.
Pegasystems Inc.
IN
Hi Adel,
If I am getting your requirement correct, you want to requeue the items based on the flag.
You can call QueueforAgent method again in the last step of the agent activity ProcessPartyMgtEvents. You can add a last conditional step in the activity for the method QueueforAgent. That should again queue those items.
I am not sure thats what you want to achieve.
Ideally if a item gets into broken process queue if it failed to complete the operation. But as per your descriptions you want to requeue the successful items .
Please let me know if that helps or want further information.
Thank you
-Abhishek
Sopra Steria Group SA
FR
Abhishek,
Thanks for answering.
I have ever try you recommendation. I called the method Queue-For-Agent again in the agent activity ProcessPartyMgtEvents to requeue the items.
The items were systematically put to broken process with this error message :
<pxErrorMessage>unknown status: 'Now-Processing'. Details: Invalid value for pyItemStatus property on queue page must be 'Scheduled' or 'Immediate' passed to QueueManager.enqueue</pxErrorMessage>
So I set the property pyItemStatus before the Queue-For-Agent method.
(First attachment)
It was better, but items does not go to Scheduled but to Processing.
(Second attachment)
How to fix it ?
Thanks
Adel
Accepted Solution
Sopra Steria Group SA
FR
The solution : Keep exactly the same context.
In the activity which enqueue items, i do a page copy from Primary to FalconPartyMgtEventQueuePage.FalconEventContent.
Then call Queue-For-Agent method with page (context) FalconPartyMgtEventQueuePage
(See attachment Enqueue.PNG)
In the agent activity which dequeue items, I recreate the same context as the activity which enqueue.
So I do a Page-Copy from Primary.FalconEventContent to RequeuePartyMgtPage.FalconEventContent
After that I call the Queue-For-Agent method with context RequeuePartyMgtPage.
(See attachment Requeue.PNG)
Note that I set a MinimumAgeForProcessing to 1 sec, otherwise the agent dequeue immediately so we need this 1 sec.
After that, items are automatically requeue after dequeue.