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Question

 Dave Jacobi (DaveJ381) GBA
GBA
US
DaveJ381 Member since 2017 1 post
GBA
Posted: Jan 10, 2017
Last activity: Jan 11, 2017
Posted: 10 Jan 2017 13:38 EST
Last activity: 11 Jan 2017 0:26 EST
Closed

After upgrade from Office 2007 to Office 2010 Unable to create Letters in PEGA. Error Message Could Not Open Macro Storage

After upgrade from Office 2007 to Office 2010 Unable to create Letters in PEGA.

Error Message in Process Commander window

Initialization failed: Could not open macro storage. Source Location: False, Determine Word templates folder

Thanks for any help!

Dave

***Updated by moderator: Lochan to update Categories***

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Data Integration User Experience

Posted: 7 years ago
Posted: 10 Jan 2017 22:36 EST
Sudhish Othoyoth Puthiyapurayil (othos) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Dave,

Similar issues are captured in the below links. Please perform the approach/solution suggested and let me know the result.

First link is having description with screenshots.

  1. https://pdn.pega.com/troubleshooting-cannot-save-files-edited-open-authoring-windows-vista
  2. https://community.pega.com/support/support-articles/word-template-not-getting-created
  3. https://community.pega.com/support/support-articles/issue-accessing-word-template-few-office-locations

Regards,

Sudhish OP

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