Question
Zurich American Insurance Company
US
Last activity: 8 Sep 2018 11:15 EDT
After package import new rules are not reflecting
We are using version 7.1.7. After package import, new rules are not reflecting in PR4_RULE_VW table. Rule count in rule set version displays 0 and even in runtime rules are not picked. Once we do revalidate and save, the rules are being picked up in runtime, however rule count in rule set version still shows 0.
Verified triggers on PR4_Rule* tables, they are enabled. Please suggest about solution to this issue.
CollabPartnerz
IN
Below link might help you:
https://collaborate.pega.com/question/import-61-rules-package-72-pega-application
Zurich American Insurance Company
US
Thank you Raveendra for your reply. But the link provided does not address the issue I am facing. We are using 7.1.7 version from long back. And we started seeing this issue recently. I am not sure if rule count has to do something with this issue, as we have lot of rules created in our App and Framework layer, and that is increasing day by day. Please suggest if anyone has came across this issue.
Pegasystems Inc.
IT
Please check if the following link can be helpful:
https://community.pega.com/support/support-articles/pr4rulevw-does-not-populate-after-rap-import-prpcutils
Also, how many nodes do you have in your System?
Is the issue happening in all the nodes?
Is System Pulse Pega-RULES Agent up and running?
What database are you using?
Zurich American Insurance Company
US
I have checked the link but that addresses this issue for version 7.1.8. However we are still using 7.1.7 where the pr4_rule_vw table is populated by triggers.
Answer to your questions:
Also, how many nodes do you have in your System?- We have 5 nodes.
Is the issue happening in all the nodes? As pr4_rule_vw table is not getting populated, same table is being used for all nodes.
Is System Pulse Pega-RULES Agent up and running?- Yes
What database are you using?- Its DB2. Recently we have migrated from AIX DB server to Linux. Not sure if that is impacting somewhere.