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Question

 Agnieszka Ciesla (AgnieszkaC)
Capgemini
Agnieszka Ciesla
Capgemini
PL
AgnieszkaC Member since 2017 6 posts
Capgemini
Posted: Apr 25, 2019
Last activity: Apr 27, 2019
Posted: 25 Apr 2019 7:12 EDT
Last activity: 27 Apr 2019 6:49 EDT
Closed

Adding Web Chatbot channel interface to my external Website using Pega Mashup

Hi,

I would like to know if it's possible to add Web Chatbot channel interface to my external Website using Pega Mashup, because I'm trying to do this but my Web Chatbot do not responses.

Pega v.8.2

Thanks.

***Edited by Moderator Marissa to update platform capability tags****

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Conversational Channels
User Experience

  • Veera Jaya Krishna Nidadavolu
Posted: 6 years ago
Posted: 26 Apr 2019 0:19 EDT
Abhishek Karmakar (karma1)
PEGA
Principal Technical Support Engineer
Pegasystems Inc.
AU

Hi Agnieskac,

Yes it's possible to load webchat through mashup code, 

Please configure it like below. 

Goto channels and interface - select Webchat - Provide all details  and save it

After saving it Go to Mashup tab,  - Generate the mashup code and save it, 

Copy and paste the Mashup code in the HTML body of your external webpage. 

Still if you are getting any issue please let me know.

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Posted: 6 years ago
Posted: 27 Apr 2019 6:49 EDT
Agnieszka Ciesla (AgnieszkaC)
Capgemini
Agnieszka Ciesla
Capgemini
PL

 

Hi Abhishek,

Thank you for your reply. I can see Web chatbot window on my website now, but what additional steps should I do to make it work, because for now my chatbot do not responses? Also all the previous messages are replaced by new message  I'm sending.

Thanks,

Agnieszka

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