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 Agnieszka Ciesla (AgnieszkaC) B. Braun Agnieszka Ciesla
B. Braun
PL
AgnieszkaC Member since 2017 6 posts
B. Braun
Posted: April 25, 2019
Last activity: April 27, 2019
Posted: 25 Apr 2019 7:12 EDT
Last activity: 27 Apr 2019 6:49 EDT
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Adding Web Chatbot channel interface to my external Website using Pega Mashup

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Hi,

I would like to know if it's possible to add Web Chatbot channel interface to my external Website using Pega Mashup, because I'm trying to do this but my Web Chatbot do not responses.

Pega v.8.2

Thanks.

***Edited by Moderator Marissa to update platform capability tags****

Conversational Channels User Experience
veera jayakrishna Nidadavolu
Posted: 3 years ago
Posted: 26 Apr 2019 0:19 EDT
Abhishek Karmakar (karma1) PEGA Principal Technical Support Engineer
Pegasystems Inc.
AU
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Hi Agnieskac,

Yes it's possible to load webchat through mashup code, 

Please configure it like below. 

Goto channels and interface - select Webchat - Provide all details  and save it

After saving it Go to Mashup tab,  - Generate the mashup code and save it, 

Copy and paste the Mashup code in the HTML body of your external webpage. 

Still if you are getting any issue please let me know.
Posted: 3 years ago
Posted: 27 Apr 2019 6:49 EDT
Agnieszka Ciesla (AgnieszkaC) B. Braun Agnieszka Ciesla
B. Braun
PL
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Hi Abhishek,

Thank you for your reply. I can see Web chatbot window on my website now, but what additional steps should I do to make it work, because for now my chatbot do not responses? Also all the previous messages are replaced by new message  I'm sending.

Thanks,

Agnieszka

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