Question
Cognizant Technolgy Solutions
IN
Last activity: 5 May 2017 5:18 EDT
Active x are not loading on Edge browser with PRPC 7.2 and 7.2.1
Hi,
We are trying to test edit-attachment local action [OOTB] in edge browser, using PRPC7.2/7.2.1. To our surprise we are noticing that Open Author cab is not working in MS Edge browser. For that matter none of the active X are working in Edge browser.
As per the release notes, PRPC 7.2.1 is tested on Edge browser. However, due to the above mentioned problem, active x are not loading.
Please suggest on how we can install active x on Edge browser.
Thanks!
Arka Bhattacharya.
Pegasystems Inc.
IN
Hello Arka,
Thanks for posting your query in PSC :)
Do you encounter the following ActiveX error message in the Designer Studio:
Browser Plugin Load Errors: Open Authoring Control
If yes, verify if below suggestion helps at your end:
- Go into Control Panel, Windows Programs and disable IE. Reboot and then go back and enable it and reboot.
Hello Arka,
Thanks for posting your query in PSC :)
Do you encounter the following ActiveX error message in the Designer Studio:
Browser Plugin Load Errors: Open Authoring Control
If yes, verify if below suggestion helps at your end:
- Go into Control Panel, Windows Programs and disable IE. Reboot and then go back and enable it and reboot.
- Right-click on IE shortcut, Run as administrator.
Also, refer Support article if it is applicable at your end.
Regards,
Rincy
Techmahindra
IN
Hello Arka,
The answer for your question will be answered from Microsoft discussion forum.
ActiveX is not supported by Edge browser and the only alternative suggested is by using IE 11 for that.
which states Internet Explorer 11 will still hang around for legacy support. This is key for enterprise web apps that are still dependent on technologies such as ActiveX Controls and other legacy web standards.
Regards,
Shanthini Charles
Cognizant Technolgy Solutions
IN
Thanks for the valuable inputs!
We're having an ML update from 717 to 721 and as a part of pre-update-analysis we had posted a doubt on Edge browser, please find below the relevant link for that thread -
https://collaborate.pega.com/question/does-pega-v721-support-microsoft-edge-browser
Currently we're on IE 11. However, we have an organizational mandate to use Edge browser which will be implemented sooner than later.
Working on attachments is still manageable but without ActiveX the screen-pop functionality of CPM framework won't work I suppose - which makes the call-centre employes clueless on how to receive an inbound call from desktop - this happens to be a far more serious issue for the stakeholders.
I am hoping Pega ActiveX SME folks will be kind enough to notice the ActiveX issue on Edge browser and will share an alternate solution for OOTB functionalities which has stopped working properly on Edge browser.