Question
Societe Generale
IN
Last activity: 14 Aug 2020 14:30 EDT
"This action is not allowed as it is outside the current transaction" when i create a new case
I am getting this error "This action is not allowed as it is outside the current transaction" when i create a case (sometimes, not always--so diffcult to trace).
Please help me to find the root cause for this issue.
Thanks
Kowshik J Jain
Pegasystems Inc.
IN
Perform the following changes mentioned below.
- Remove the commits in the activities.
- Select Disable submit on refresh check box for Refresh other Section actions.
if still you are facing same issue then please check when exactly you are facing an issue as its not always and may be on specific data/flow you are facing an issue.
Societe Generale
IN
Hi Sonir,
Yes, i am facing this issue intermittently,(not always).and it occurs only when i create a new case.
And we are using all the OOTB flow pyStartCase, pxStartCaseType and activity pzInitializeStage.
Don't know where thsi issue is coming from
Thanks
Pegasystems Inc.
IN
Hi Kowshik , Is there any exception in log file , if yes then please revert back with the same so will check for more details about an issue. Thanks
Pegasystems Inc.
IN
Hi @NehaT791
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Pegasystems Inc.
IN
Hi,
Kindly refer the below link,
Thanks,
Pegasystems Inc.
IN
Hi Kowshik,
This generally happens when we tend to interact with Pega with the stale transactions.
A transaction gets stale when a commit has already been performed for that transaction.
Trace the scenario and check if there are any unnecessary commit.
Thanks,
Siddharth
Pegasystems Inc.
IN
Try this function:
function handleDraftPopupStaleTransactionIssue(){ var newurl = SafeURL_createFromURL(pega.u.d.url); newurl.put('pzFromFrame',''); pega.u.d.url = newurl.toURL(); var url = document.forms[0].action; var formURL = SafeURL_createFromURL(url); formURL.put('pzFromFrame',''); document.forms[0].action= formURL.toURL(); }