Question
Ito
Last activity: 16 Oct 2019 2:23 EDT
About Quoted text in Email subject
As I'm reading a user guide of Pega Marketing8.2, I have a question about email subject.
I know the Email Subject field supports the following three formats.
1)Plain text 2)Quoted text 3)Property references.
Following is questions I want to solve.
1）In three formats,I don't know how does Quoted text works.
If I use Quoted text, where system fetch a value in Quoted text
and how reflect the value in Quoted text to Pega Marketing??
2)What is different between Quoted text and Property references??
For example,I want to configure Email subject by using Quoted text.
It's "ProductName" which of this value is "funcitional watch"
I want to enter “The brand new \”Product Name\” is here!” at subject field at subject filed.
and I want to this subject shows that The brand new “funcitional watch” is here!
In this case,what I configure in Pega Marketing??
Pegasystems Inc.
IN
Hi TakeshiI5816,
Use Quoted text ,If you want to include a text in double quotes in subject like below.
If the desired subject is - The brand new “ProductName”is here, you need to enter subject as
“The brand new \”Product Name\” is"
Use property references if you want add any property value in the subject like the below.
I have added customer name property in the below example.
If the desired subject is - Hi <Customer’s Name>, a new Product awaits you! , you need to enter subject as "Hi " + .Customer.pyFullName + ", a new Product awaits you!"
Hope it helps.
Ito
Thank you for reply chinn2.
If I enter subject as "The brand new \"Product Name\" is here" and send a message with this subject,
what subject a customer receive??
Ex)As a premise,Property(.Customer,pyFullName) hold Clarence Edmonds Hemingway。
If I enter subject as "Hi" + .Customer.pyFullName + " , a new Product awaits you!" and send message with this subject,
a customer receive following subject.
Subject:Hi Clarence Edmonds Hemingway, a new Product awaits you!
Pegasystems Inc.
IN
Hi TakeshiI5816,
If you enter the subject as "The brand new \"Product Name\" is here" and send a message with this subject. Customer will receive the subject as The brand new "Product Name" is here.
Thank you.
Ito
Thank you for reply chinn2.
I think that a business user want to use real Product Name,for example Delicious Cola.
In this case, I think adding setting is necessary to reflect Quoted text (\"New Product\",Delicious Cola)
Now I want to realize the following.
When I enter the subject as "The brand new /"Product Name/" is here" and send a message with subject and send a message with this subject,
Customer willl receive the subject as The brand new "Delicious Cola" is here.