It is better if we have an option to update the contact information like alternate contact info and interested parties after creating the SR too. These were provided when the SR is getting raised. but there is no option to update these once the SR is raised.
I see most of the developers work using multiple email ids (atleast two one with employer and one with customer). we may be using one email for Pega support and other might be using as alternate contact. there is a change that we miss to update these contact info while raising the SR.
In some situations parties wants to know about the latest status on the SR after the SR is raised. if we are able to update the interested parties after the case is created, and for every updated if Pega support copies all these contacts, then there is no need of any manual updates needed.
looking forward for this option support portal.
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Posted: 4 years ago
Posted: 8 May 2019 6:41 EDT
Vidyaranjan AV (Vidyaranjan)
Senior Online Community Moderator