Hi team

Could you please support me with this issue?

Regarding Regain, the digital team tells us that the numbers in their reports are not as expected.

Analyzing the different scenarios, we find that records can be lost for different reasons:

1. CIS are not in the Tealium database

            2. CIS are not in the PEGA customer table

3. The conditions of the action are not met

4.For some reason, the CIS sent from Tealium do not appear in the interaction history even though exist in the customer table.

This last reason is why I ask for your support in understanding what might be happening.