We are currently using an iPad 9 and have observed that the main navigation panel expands when certain actions are performed. This issue occurs on the Secure Mobile Browser – BlackBerry Access on iPads; however, it can also be replicated in Safari on the iPad when the "request desktop site" option is selected.

Does anyone have experience with Blackberry Access browser and Pega? As that browser is not officially supported, the Pega support could not help Pega Platform client operating system and browser support

As we cannot send images from our environment, I will demonstrate this by recreating the problems in a Pega Academy Course Overriding Case Urgency | Pega Academy which is using Theme Cosmos, same as our environment.

Recreating the Bug:

Initialize Pega instanze in Pega Academy Course Overriding Case Urgency | Pega Academy.

Launch the Portal and create some Cases, then mark them as favorits.

Test 1

1. Opening the Case from My work list doesn't expand the Main Navigation Panel

2. Opening the Case from the Table "Items I follow" by clicking the ID will expand the Main Navigational Panel

Test 2

Pressing any of these circles also expands the Main Navigational Panel

But for the cogwheels, you need to dismiss the Modal to make the Panel expand: