Question
IN
Last activity: 17 Nov 2024 5:37 EST
When I click on Customer Service Implementation '24 mission from Pega Academy, its showing me access denied message. Can I please get help on this?
Hi All,
I wanted to inform that when I go to training and click on the Pega Customer Service Mission, then it tells me I don’t have access to it. But 1 week earlier I was going through the course. I wanted to know what happened that my access is revoked and that too for only Customer Service Mission only. PFA the screenshot for the error I am facing.
I raised a ticket regarding it (REQ-950355) with Pega, but Pega Support only said I don't have access to it.
I wanted to know what's the reason behind it and what happened suddenly that the access is getting denied. I hope I get a reply from Pega on this.
Thanks,
Sattwik
Accepted Solution
Updated: 18 Nov 2024 5:30 EST
Pegasystems Inc.
US
Hi @ronisattwik,
I agree with Marije; shopping for a different answer in the Support Center will not help ;)
As I noted in the REQ case and Marije noted here, the mission version you are referencing is restricted to Pega internal only for now. You will be able to access this version of the mission when it is made available to Partners or to the general Public.
Have a good day!
Updated: 15 Nov 2024 7:18 EST
Pegasystems Inc.
GB
We do not have access to REQ-950355.
The screenshot you attached shows you are trying to access Pega Customer Service 24.2. This version course is visible only to Pega staff. You are a Partner . Was this not explained to you in REQ-950355?
Where did you get that URL from? Did you navigate to this course from your own assigned profile - your assigned course should not have automatically switched you to the 24.2 version.
I'm assuming you did your Mission on Pega Customer Service 23 or Pega Customer Service 8.8?
Please see if the below link works for you.
https://academy.pega.com/mission/pega-customer-service-implementation/v3
If it does not you need to log a new Contact Pega Academy ticket to request clarification.
@eddie.jm can you help with this?
IN
@MarijeSchillern Yes the link you provided for V3 is working fine for me. Just wanted to inform that I havent got the link from anybody/anywhere, Its by default opening the V4 link when we click on Pega Customer service mission from Pega academy.
Thanks for the resolution. I am able to access the content which I wanted now. Thanks again.
Accepted Solution
Updated: 18 Nov 2024 5:30 EST
Pegasystems Inc.
US
Hi @ronisattwik,
I agree with Marije; shopping for a different answer in the Support Center will not help ;)
As I noted in the REQ case and Marije noted here, the mission version you are referencing is restricted to Pega internal only for now. You will be able to access this version of the mission when it is made available to Partners or to the general Public.
Have a good day!
IN
@eddie.jm Yes I am able to access the course now from the link @MarijeSchillern has provided in the comments. Thank you all for the support.