Question
Cognizant
Cognizant
IN
Cognizant
Posted: Oct 9, 2024
Last activity: 1 week 5 days ago
Last activity: 9 Jan 2025 11:06 EST
Solved
Using pxForceCaseClose activity
We are using pxForceCaseClose to resolve a child case and it's parent case gets resolved too since the case we are resolving is last covered case. The audit note parameter passed is being added on child case as "Case force closed from manager tools" but we need the same audit note added on it's parent case as well which is not happening right now.
How can we make sure the audit is added on parent case as well?
***Edited by Moderator Marissa to add Capability tags***
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Accepted Solution
Posted: 3 months ago
Updated: 1 week ago
Updated: 9 Jan 2025 11:06 EST
PEGA
Pegasystems Inc.
CA
OOTB adds the audit message to the work object ID passed as part of the parameter. If you require adding Audit messages to the Parent case as well, then it has to be a custom logic to add audit messages to Parent case.