Question
WIT
IN
Last activity: 15 Oct 2024 13:17 EDT
You are not authorized to open instance RULE-OBJ-WORKPARTIES ORG-APP-WORK-CHILDCASE
I am working on a POC to create child case from Parent case. After parent case submit, I have added wait shape and configured currentDateTime on wait shape so that it will run logic to create child cases in background.
After parent case creates child case, I have added one more wait shape with depedency to resolve all the child cases.
Here cases are getting created but I am getting below log
[ PegaRULES-Batch-4] [ STANDARD] [ ] [uthorPortal:01.01.01] ( PartyNewSetup.Work_.Action) ERROR BCWPPUP60MS62WG33G2ZD0NC6YZBUVA47A - Error in Obj-Open
com.pega.pegarules.pub.database.AuthorizationException: You are not authorized to open instance RULE-OBJ-WORKPARTIES ORG-APP-WORK-CHILDCASE PYCASEMANAGEMENTDEFAULT #20240623T191956.337 GMT
And when I finish all the child cases, I am expecting the parent case to move ahead but again I am getting different error in the log and parent case is not moving
[ PegaRULES-Batch-8] [ STANDARD] [ ] [uthorPortal:01.01.01] (em_Queue_FlowDependency.Action) ERROR BR4P3V3J5NN1JX9FM5NTSPZ2L6DY8SIIAA - Error in Obj-Open-By-Handle
com.pega.pegarules.pub.database.AuthorizationException: You are not authorized to open instance ORG-APP-WORK-CHILDCASE C-4020
Maantic Inc
IN
Keep first wait shape with case dependency where it waits for all child cases to resolve, then add another after it with mode timer where set property reference either pxCommitDateTime or pxUpdateDateTime.
The first error looks like an access error. Please check the access roles assigned to the user.
Eclatprime Digital Private Limited
AU
I think this is an Authorization Issue,Give Access to the operator mentioned in the logs ORG-APP-WORK-CHILDCASE.
Hope it works.
Thanks,
Suchitha.