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KNOWN ISSUES

Known Issues provide information about existing Pega issues, including descriptions and workarounds or planned fixes. This page is updated regularly as new issues are discovered and documented.

Product


    • Posted by Preethi_K on Dec 03, 2024
    • Last activity: 3 days 13 hours ago

    Issue Unable to convert a Word document to PDF within a Pega application. Symptoms and Impact Unable to convert Word document to PDF. Root Cause This is a known product limitation with Pega Platform. No…

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    • 0 Replies
    • 250 Views
    • Posted by Preethi_K on Feb 12, 2026
    • Last activity: 1 week 2 days ago

    Issue When using the Search and Select / Advanced Search control, the Reset link clears only the user entered search criteria in the form. It does not clear selected records, applied table state, or the…

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    • 0 Replies
    • 21 Views
    • Posted by Preethi_K on Feb 10, 2026
    • Last activity: 1 week 4 days ago

    Issue Case Archival process fails after updating to Pega Platform 24.2.3. Symptoms and Impact Case gets stuck on the Metadata table with Index-Failed Status during the archival process. Steps to reproduce…

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    • 0 Replies
    • 40 Views
    • Posted by MarijeSchillern on Feb 05, 2026
    • Last activity: 2 weeks 1 day ago

    Issue   After updating to Pega Infinity™ '25, scheduled reports are no longer executing as expected.   Symptoms   Scheduled reports fail to run after Pega Platform is updated to Infinity ‘25.  Error…

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    • 0 Replies
    • 146 Views
    • Posted by Preethi_K on Feb 01, 2026
    • Last activity: 2 weeks 5 days ago

    Issue An error occurs on downloading an attachment from a work object after updating to Pega Platform 23.1.5. Symptoms and Impact The following error occurs: ERROR in /com/pegarules/generated/activity/…

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    • 0 Replies
    • 28 Views
    • Posted by ElizabethLear on Aug 26, 2025
    • Last activity: 4 weeks 1 day ago

      Some recently reported issues were not included in the Infinity 25.1 release due to timing constraints. Pega will be providing select hotfixes for reported issues on a rolling basis to support updating…

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    • 0 Replies
    • 1.6k Views

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