Question
TCS
TCS
IN
TCS
Posted: Jul 11, 2024
Last activity: Jul 11, 2024
Last activity: 11 Jul 2024 8:09 EDT
Audit-manually updated is reflecting unwantedly
Getting unwanted audit as "Manually Updated" in the audit history even when case is created through an email.could anyone pls help me in removing it?
***Edited by Moderator Rupashree S. to add Capability tags***
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Posted: 4 months ago
Eclatprime Digital Private Limited
Eclatprime Digital Private Limited
AU
To address the issue of getting unwanted audit entries as "Manually Updated" in the audit history even when a case is created through an email, you may need to review the field-level auditing configuration. Ensure that the field-level auditing settings are correctly configured to track the desired changes and that the auditing is not inadvertently triggered by system processes or default settings.