Question
Oriental bank
US
Last activity: 10 Jul 2024 4:50 EDT
DocuSign Integration(version 2.1) with Pega Infinity (8.23.1) compatibility
Hi Team,
Can you please confirm if DocuSign Integration(Version 2.1) is compatible with Pega infinity(8.23.1)?
As per the article on https://community.pega.com/marketplace/integrations/docusign-integration
we see it is compatible with only till 8.7 version. In this case how can we achieve DocuSign integration with pega 8.23.1?
| DocuSign Integration | Compatible Pega Versions | Documentation |
| Version 2.1 (Download) | 8.5, 8.6, 8.7 | User Guide |
| Version 2.0 (Download) | 8.4.2, 8.5 | User Guide |
Accepted Solution
Updated: 8 May 2024 12:13 EDT
Pegasystems Inc.
GB
@Subhashz16929311 please see discussion How to connect to DocuSign written by @KenshoTsuchihashi
The main documentation for Pega '23:
Configuring the DocuSign authentication
@snirm as Product Owner of the Pega Marketplace offering, could you provide some input? Will there be an update on this component for later Pega versions.
Updated: 5 Jun 2024 14:18 EDT
Oriental bank
US
@MarijeSchillern After following the How to connect to docusign document, I was able to establish the connectivity however I am getting below error. I am attaching screenshot of clipboard page as well. Kindly help
(Pega-Int-DocuSign-NewEnvelope)Invalid Envelope Subject.
Pegasystems Inc.
GB
@Subhashz16929311 please can you log this as a new support ticket?
Oriental bank
US
@MarijeSchillern Hi, in my case signed documents not automatically attachedt back to the case, It always shows upload is in progress and 0% upload is done. I am attaching the screenshot here, Can youplease check and advise 
.
Pegasystems Inc.
GB
@snirm as Product Owner of the Pega Marketplace offering, could you provide some input?
If you do not hear back I suggest that you log a support incident via the MSP.