Pega Browser Extensionを利用する際インターネット環境は必須でしょうか
インターネットに接続していないWin11PCがあります。 社内ネットワーク上にあるサイトをEdgeのIEモードで表示するためにEdgeをインストール済みです。
そのPCにPega Robotic19.1.108とPega Browser Extensionをインストールし、Pegaを表示したところ、WebAdapterの表示を行いません。 Pega Browser Extensionを利用する際はインターネットに接続する必要がありますか。 あるいは、この事象はPega Roboticのバージョン・リリースバージョンをあげることで解決しますか。例：19.1⇒22,1 または19,108⇒19.137
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I have a Win11 PC that is not connected to the internet. I have installed Edge to display sites on my company network in Edge's IE mode. When I installed Pega Robotic 19.1.108 and Pega Browser Extension on that PC and displayed Pega, the WebAdapter was not displayed. Do I need to be connected to the internet to use Pega Browser Extension? Or can this problem be resolved by increasing the version/release version of Pega Robotic? Example: 19.1⇒22,1 or 19,108⇒19.137
Pegasystems Inc.
US
@ayakom86 I would suggest using a later version given that 19.1.108 is nearly two years old, however I do not believe that is the issue. You need to enable some group policies to have the extension be allowed within your organization. Please refer to the articles below.
Updated: 30 Apr 2024 8:40 EDT
株式会社クレディセゾン
JP
ありがとうございます。 拡張機能はグループポリシーで制限していませんでした。 また、Edgeのバージョンが古く、 Proprietary information hidden でしたが、影響があるでしょうか。
thank you. Extensions were not restricted by group policy. Also, the version of Edge is old , but will it have any effect?
@ayakom86 the version of Edge is being removed by our system to prevent user posting confidential data like telephone numbers. Please could you spell out the number of the Edge version using the alphabet, or with spaces after any decimal seperators?
Pegasystems Inc.
US
@ayakom86 There is likely some security software or other policy blocking the extension from loading. I suggest you open a support request as someone with our support team can examine your machine with you. I am not sure that the specific Edge version matters in this case. If you restart your machine and then launch Edge after you login before starting anything else, do you see these two processes launching (you can view the Details section in Task Manager to look for them); OpenSpan.Translators.Web.MessagingHost.exe and Pega.Web.MessagingHost.exe?
Updated: 16 May 2024 4:39 EDT
株式会社クレディセゾン
JP
@MarijeSchillern @ThomasSasnett
ご連絡が遅くなり申し訳ありません。ありがとうございます、 Edgeのバージョンは ninety-zero-eight one eight-six six でした また、OpenSpan.Translators.Web.MessagingHost.exeとPega.Web.MessagingHost.exe の２つのプロセスが起動していなかったことも確認いたしました。
Pegasystems Inc.
GB
@ThomasSasnett did you see the above response?
Translation from Google:
"Sorry for the late reply. Thank you, the version of Edge was ninety-zero-eight one eight-six six
Also, two processes, OpenSpan.Translators.Web.MessagingHost.exe and Pega.Web.MessagingHost.exe, were not running. "
Updated: 20 Jun 2024 4:27 EDT
Pegasystems Inc.
US
@MarijeSchillern I did not see this response.
@ayakom86 It seems like the theory that something on your machine is blocking the messaging host still seems like the most plausible option.
If you cannot determine what piece of security software you are using that is blocking these, and you have confirmed that you have enabled the appropriate group policies, then you will likely need to work with someone from support to help identify the cause.
** Additional request from moderator: pleas provide the INC ticket id here when you log this via the MSP so that we can help track it ***