Question
Multiple tickets on single shape is not working as expected
Hi Team,
Facing an issue when two tickets are referenced on single shape as below. Ticket is raised however flow is not ending.
Flow is ending properly when tickets are separated as below. Is it an issue in Pega 7.2.2 or expected behavior.
@DhilliChaitanya a decision flow can handle multiple case processing logic. You can use different types of decision logic when you add the Decision shape to a Process. These include Boolean expression, Decision table, Decision tree, Fork, and Map value. Each type of decision logic can handle different case processing logic, making your business processes flexible and responsive.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Changing the decision logic in a Process
Please verify the logic used in your configuration.