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Question

 Ken Heitmann (Ken Heitmann)
Charter
Principal Architect, Enterprise Customer Experience
Charter
US
Ken Heitmann Member since 2019 1 post
Charter
Posted: Jun 14, 2023
Last activity: Jun 21, 2023
Posted: 14 Jun 2023 19:21 EDT
Last activity: 21 Jun 2023 1:49 EDT
Closed

The handoff shape in an offer flow creates the case using the default operator "[email protected]"

The handoff shape in an offer flow creates the case using the default operator "[email protected]".  Can this be changed to use an operator id defined by our organization?

***Edited by Moderator: Pooja Gadige to add capability tag***
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