Question
Capgemini
RO
Last activity: 20 Aug 2021 3:37 EDT
Correspondence formatting (font-size) not preserved when sending emails
Hi,
We have a very specific requirement as to email content formatting. We have specified a specific font-size in correspondence rule, but when the email reaches the client, the font /font-size is not preserved.
We verified, and the email attached on case looks as per specification. Only in client inbox it looks different.
Did anyone else run into this problem?
Can we somehow log the html body of the email when it is sent? (is there a logger that can already do this?)
Any help / suggestion is appreciated
Thank you
Accepted Solution
Updated: 20 Aug 2021 3:37 EDT
Capgemini
RO
After checking the saved email in the database - there is no issue with the formatting.
I have checked the raw message in the email client and the formatting is the expected one.
It is strange, but it seems the email client is altering the look&feel. It looks like the email client is altering the formatting on display, and copy-paste functionality is getting the displayed formatting. So pasting the email content in a smart word processor will keep the look&feel from the email client.
This is why our testers were reporting issues on this subject.
Pegasystems Inc.
US
Check for the below two points-
1. The HTMLmessage parameter in SendEmailNotification activity should be passed as true.
2. If you are using tables, confirm that the <td> element is always within <tr>. If this is not followed in the correspondence, then the HTML message format could be sent incorrectly.
Pegasystems Inc.
IN
@IoanaTudor are you using email channel or a 'send email' automation shape to send emails? You can check instances of Data-Corr-Email class to see the exact html of outgoing email.
Capgemini
RO
@VikasRaidhan SendEmail automation.
Actually, after checking the saved email in the database - there is no issue with the formatting. It is strange, but it seems the email client is altering the look&feel. I have checked the raw message in the email client and the formatting is the expected one. It looks like the email client is altering the formatting on display & copy-paste functionality is getting the displayed formatting. This is why our testers were reporting issues on this subject.
Accepted Solution
Updated: 20 Aug 2021 3:37 EDT
Capgemini
RO
After checking the saved email in the database - there is no issue with the formatting.
I have checked the raw message in the email client and the formatting is the expected one.
It is strange, but it seems the email client is altering the look&feel. It looks like the email client is altering the formatting on display, and copy-paste functionality is getting the displayed formatting. So pasting the email content in a smart word processor will keep the look&feel from the email client.
This is why our testers were reporting issues on this subject.