Your account has been disabled, contact your system administrator
Post upgrade from 6.2 to 7.4, we are getting the below error while first login with "[email protected]"
"Your account has been disabled, contact your system administrator "
This is a major blocker for us to Proceed Further.
Pegasystems Inc.
FR
Are you only having this issue with this user? Can you login with your own administrator?
Another approach might be to re import your operator from another environment but this might not be the first recommendation.
HSBC
IN
@MarcLasserre_GCS .Post upgrade on first login itself we are facing issue .Even we tried to import the operator from other environment but still facing issue.
Updated: 27 May 2021 13:35 EDT
Pegasystems Inc.
IN
Please export the OOTB operator '[email protected]' package from working environment and import it in the system via PRPCUTIL batch command
and login with that opeartor
https://community.pega.com/sites/default/files/help_v731/sys-mgmt/sm-prpcUtils-overview-con.htm
HCL Technologies B.V.
NL
MUKATIM1 Please check Operator disablement policy time with Admin user in the Security Policies as it might be having very less time for the operators. If you can not login with any user try logging in Operator table and check that flag.
Another reason could be because of your Authentication methods like SSO it may be getting set to that option at runtime. If you face this issue for all other users just check if that option in Operator ID is enabled for other operators always or just changing while that user logs in.
I don't think this issue could be because of PEGA upgrade so if you can not get rid of anyway please clear the operator disable option from DB.