Question
JPMC
IN
Last activity: 21 Apr 2021 9:21 EDT
Navigating from the drill down to main report is not working for the first time
Steps to reproduce
- Open the main RD report
- now open the drill down report
- now to try to click on the link from the drill down which navigates to the main report-
- it throws error screen
This happens for the very first time when user clicks on the link for that day
From second time it works properly
Pegasystems Inc.
GB
Could you please provide further information :
- Can you provide the exact error you seen
- Can you provide screenshot of the error in context
- Do you see any corresponding errors in the PegRules log at the time of the error?
- Can you use F12-DEVTOOLS - and check Javascript console for any particular error.
- Can you run TRACER against the working (2nd time +) and non-working (1st time only) - and see if there is any obvious difference.
You mention this happens the first time in the day - do you think this might relate to a restored browser session the day before maybe? (do users log out at the end of the day ?).