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Question

 Srikrishnakanth Koppuravuri (Srikrishnakanth)
Transavia

Transavia
NL
Srikrishnakanth Member since 2013 7 posts
Transavia
Posted: Feb 19, 2021
Last activity: Mar 15, 2021
Posted: 19 Feb 2021 11:13 EST
Last activity: 15 Mar 2021 4:22 EDT
Closed

MultichannelCloseExpiredInteractions agent is not removingAuto-generated operators

The agent MultichannelCloseExpiredInteractions in Pega-ProcessEngine can be eanbled to handle expired interactions and remove operators.

Please see this article : https://collaborate.pega.com/question/template-operator-id-webchat-interface

I enabled it in our Test env by updating the Agent Schedule rule, but it is not deleting the auto-generated operators. It is only resolving the expired interactions. 

Am I missing anything here apart from enabling the agent? Please help.

 

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