Question
Accenture
BR
Last activity: 26 Jun 2020 5:10 EDT
Close a child case through an activity service
Hi,
I need close a child case with all included assignments through an activity.
I use this activity in a service that's not necessary be authenticated.
I've trying use pxForceCaseClose but doesn't works. I also save this activity and all activity inside than that needs authentication to run and I unmarked the option to require the authentication . but don't works.
Scenario:
PaternCase create a lot of child cases, the service update the child case and the father case and close the child case.
There is have more possibilities to close a case using an activity?
Pegasystems Inc.
IN
You can try the below steps
1. Add a ticket to a decision shape in the last flow of the child case. If there is no additional processing required on the flow; you can add the ticket on the end shape of the last flow of child case.
2. Raise a ticket from the activity by calling the @baseclass.SetTicket activity on the child work page.