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karthikD8185 Member since 2017 8 posts
Cognizant solution Technology
Posted: May 15, 2020
Last activity: Jun 26, 2020
Closed

Attach to Workobject

Hi Pegafriends,

I have a property that has 3 lines of data.

Requirement:

I need to attach the property data in the email template and attach it to Attachment in Work object case. 

Email is not necessary to trigger the recipient Address.

 

***Edited by Moderator Marissa to update Pega Academy to Product***

 

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Pega Customer Service for Healthcare 8.4
Cloud Services
Healthcare and Life Sciences

Posted: 4 years ago
Updated: 4 years ago

Email automatically gets attached to workobject. Unless Email account rule is configured email wont be sent. If you define property reference in correspondence rule and refer in SendEmail Smart shape the property content will be replaced during runtime in email body.

Note:If you want to allow user to attach a content in the case you can use an OOTB sections (pyCaseAttachmentwrapper/pyCaseattachmentTopWrapper) for this.

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