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Sam27 Member since 2019 144 posts
CBA
Posted: May 12, 2020
Last activity: Jun 14, 2021
Closed

"Create Work"  from an activity

Can anyone explain how to "Create Work"  from an activity with an example of detail steps?

 

We can use OOTB activities like svcaddworkobjet, add work but looking for configuration steps.

 

***Edited by Moderator Marissa to update Platform Capability tags****

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Pega Platform 8.3
Case Management

Posted: 4 years ago

Here are the steps below:

I think there are few possible ways to create a WO other than specifying it in flow rule to create work...

 

1 Flow-New

 

2 StartFlow

 

3 StartNewFlow

 

5 svcAddWorkObject

 

6 createWork

 

7 createWorkProcess

 

8 persistCase (in middle of flow, where it is initiated as a temporary workobject)

 

9 createTopCase

 

10 createWorkPage + AddWork

 

11 addChildwork

 

12 NewWork...

 

13. Work-.NewFromFlow

https://collaborate.pega.com/question/create-work-object-activity-help-agent

https://collaborate.pega.com/question/create-work-activity-launch-flow-work-object

 

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